Location and Hours
City of Richmond, City Hall
Address: 402 Morton Street, Richmond, TX 77469
Phone: (281) 342-5456
Fax: (281) 232-8626
Monday - Friday 8:00a.m. - 5:00p.m.
Payment Methods
We accept the following
payment methods: Cash, Check, Money Order, Visa, MasterCard, or Bank Draft.
After Hours Payment
After Hours payments may be dropped off at the dropbox located at City Hall.
Mission Statement
The mission of the Customer Service Department is to provide accurate and timely reading of water meters for use in billing customers, to provide excellent service to our customers, and to provide the preparation of accurate and timely billings and collections of utilities customer accounts
The Customer Service Department is responsible for the billing and collection of water, wastewater, solid waste and sales tax on solid waste and other miscellaneous charges for services provided by the City. Also for the handling of customer inquiries, processing customer requested service connections, disconnections, and transfers. Customer Service is responsible for the collection of current and delinquent accounts and monthly meter reading of water meters to process utility billings, and to respond to citizen complaints concerning utility billing or water flow problems as well as following up on service requests and dispatch of work orders to the Meter Department.
Notice:
The City of Richmond is now accepting MasterCard and Visa credit cards for water payments. Please note that a 3% convience fee will be added for use of this payment option. For more information, click on the link below to view the credit card fee notice.
Automatic Bank Draft Authorization Form - Download
Automatiic Bank Draft Cancellation Form - Download
Water, Sewer, and Garbage rates ordinance No.2012-15 - Download